1. Delivery Countries and Charges

1.1 Eligible Countries

Goods requiring delivery will be shipped to the following countries: USA, Canada, Europe (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland), Far East (Hong Kong, Japan, Korea, Malaysia, Singapore), Rest of the World (Australia, Bahrain, New Zealand, UAE).

1.2 Delivery Fee

The delivery fee will be included in the total charges of your order.

2. Delivery Process

2.1 Third-Party Courier

We utilize a third-party courier or other tracked mailing service for the delivery of the Goods. Your acknowledgment of this is appreciated.

2.2 Dispatch and Delivery Time

The Goods will be dispatched promptly, and you can expect delivery within the following approximate time frames from the dispatch date:

• USA, Canada, Europe: 6 – 10 Business Days
• Far East: 4 – 6 Business Days
• Rest of the World: 10 – 12 Business Days

2.3 Notification of Non-Receipt

If you do not receive the Goods within twenty (20) Business Days from the dispatch date, please promptly notify us.

3. Delivery Conditions

3.1 Address Verification

Goods will be delivered to the address provided during the Order placement. Please ensure accuracy in your address details. If changes are needed, inform us in writing.

3.2 Approximate Delivery Dates

Any dates quoted for delivery are approximate, and the time of delivery is not considered essential.

3.3 Customs Duties and Taxes

When requesting delivery, please be aware that the Goods may be subject to taxes or customs duties beyond our control. You are solely responsible for paying such taxes to the relevant entity or authority.

3.4 Liability for Non-Delivery

We disclaim liability for any failure to deliver the Goods if such failure results from a Force Majeure Event or your failure to provide adequate delivery instructions relevant to the supply of the Goods.

For any inquiries or assistance regarding the shipping process, please contact our customer support info@vivgift.com. Thank you for choosing us.